How to return or exchange
IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration.
Large item returns
Large item returns can be made by visiting your local IKEA store. For a truck pickup, please contact the Customer Support Center.
In-store returns
Head to your local IKEA and enter through the Exchanges & Returns entrance. Follow signage to the Exchanges & Returns desk
Do you need to return a small item that you recently purchased at the store through the mail? Start by downloading this pdf.
Exchange items
In-store exchanges
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.
The IKEA Planning Studio location does not accept exchanges.
Contact us!
If you cannot make it to a store, no problem! Please contact us by calling in order to start the exchange process.